No files are transferred even when modified
There are a couple of reasons why Syncrify won't backup files even
if they have been modified on a client machine. Consider the following tips if you are running
into such problem.
Invalid selection filter
Ensure you have not specified an invalid selection filter. A common mistake that
many users make is to specify an opposite filter. For example, if your intention
is to ignore *.tmp amd *.bak files, the correct syntax for such filter is:
If you omit the starting
character, you will end up creating an opposite filter
that will only backup *.tmp and *.bak files and ignore everything else.
Additionally, filters can be created on the client as well as server side. Refer to
for details about selection
Stale/corrupted folder cache
If the folder cache is somehow corrupted on the client machine, Syncrify may think files have not been modified and won't back them up
as a result.
Try running a backup on a selected folder to confirm the issue is not related to folder cache. Follow the steps below:
- Start Syncrify Client
- Navigate to a deeper folder on the tree control.
- Ensure you see at least one red or blue file in the folder indicating something has been modified
- Select the folder, click the right mouse button and select Backup/Selected Folder.
Click here for a screen shot.
Ensure the user running backup has read permission to the files. Check the logs on the client machine to ensure you
do not see permission related errors.