Join Our Team
Synametrics is well-known in the software industry for quality tools for developers as well as network engineers. If you love creating high-quality software, learning new technologies, and being part of a winning team, we may have an opportunity for you.
We are currently looking to fill the following positions
Fresh graduates are welcomed to apply
Entry-level Support Engineer
Location: Monroe, NJ
The support team at Synametrics is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain. Are you up for the challenge?
This isn't your typical Support gig. You will have the responsibility of working with a wide range of customers, from start-ups to large corporations, to help identify and resolve product issues. Synametrics is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Here are just a few of our Support team's activities:
- Verify bugs and work with development on providing fixes
- Influence product direction based on customer feedback
- Communicate with customers to resolve issues
- Publish knowledge base articles to improve our self-help offering
- Collaborate with our global Support team to serve customers worldwide
A great candidate can hit that sweet spot between a technical and a customer facing role. They have a lust to learn new technologies and are responsible for owning customer issues until resolution. You're great fit if you have:
- Top notch written and verbal communication skills and comfort communicating with customers
- Operating Systems knowledge (Linux, OS X and/or Windows)
- Working knowledge troubleshooting Java (or similar) applications
- Familiarity with databases and demonstrated SQL experience
- Bachelor's degree in Science, Mathematics or any related field
- Existing experience with Synametrics products a bonus
How to apply
Please send your resume to firstname.lastname@example.org . Unfortunately, we cannot apply for visa sponsorships. Therefore, apply if you are a US citizen or are a permanent resident.