Resetting the admin password

There is no way to recover a lost password for the admin account in Syncrify. The Forgot your password link on Syncrify's login screen only works for regular users. It does not work for the admin account.

Usage Tip

One security feature in Syncrify is to restrict the admin account from localhost. When this option is checked, you will NOT be able to connect to the web interface as admin when connecting from a different machine.

Before resetting the password for admin, try connecting from the same machine where Syncrify is installed to ensure this option is not checked. Once logged in, click Configuration and then select the Security tab
Following the steps below you can reset the password for admin to a different value.

Steps to reset

  • You must have access to the machine where the Syncrify server is installed
  • Stop the Syncrify Server. Click here to see how to stop Syncrify
  • Using Windows Explorer on Windows, Finder on Mac and Terminal on Linux, go to the installation/config folder. The default location for this folder is:

    • Windows: C:\Syncrify\config
    • Linux: /opt/Syncrify/config
    • Mac OS X: /Applications/
    • QNAP NAS: /share/CACHEDEV1_DATA/.qpkg/Syncrify/config
    • Synology NAS: /volume1/opt/Syncrify/config

  • Locate a file called AppConfig.xml and make a backup copy of this file. You are about to modify this file. This backup copy will come in handy if you need to rollback.
  • Search for a line that says:

    <parameter name="InitialSetupComplete" type="4" value="true"></parameter>

  • Change the value from true to false. After modification, the same line should look like:

    <parameter name="InitialSetupComplete" type="4" value="false"></parameter>

  • Save the file
  • Restart Syncrify
  • Connect to the web interface from a browser on the same machine. The URL should be similar to http://localhost:5800. When connected, Syncrify will run the setup wizard again and will ask you for a new password for the admin account.


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