Support is free for the 1st year when you purchase Syncrify. The cost of this support is included in the price therefore,
you don't pay anything else for the first year.
Platinum support includes:
- Free upgrades to the software
- Support via telephone
- Priority email support
- Public forums (Also available if you do not have platinum support)
- Access to pre-release versions of the software
Once the first year is over, you have a choice of renewing your support contract for 40% of what you
originally paid. If you decide not to purchase the support contract, you may continue using the last version of Syncrify for as long as you like without any additional fees. In that case, the only support option you will have is through our public forums. You won't get any updates to the software.
Consider the following scenario
||Support ends on
|You purchase a new license for 2 client-machines
||January 01, 2016
||$98 (includes support for 1 year)
||January 01, 2017
||$39.20 due on January 01, 2017
|You add two more licenses.
||June 01, 2016
||$98 (includes support for 6 months)
||January 01, 2017
||$19.60 due on January 01, 2017
|You add two more licenses without renewing support for the older ones.
||March 01, 2017
||$98 (without support)
||Support is already expired
Support contract for additional licenses purchased later on will expire on the same date when the contract for the primary record expires. However, the cost of renewal will be prorated to adjust the number of days already elapsed.
Therefore, you will have to renew the support contract for all 4 licenses together. If you purchase 2 more licenses without
purchasing support for the older licenses, the new licenses won't have support either.
What if I don't want to renew?
No problem. Considering the above example, you will be able to upgrade to the latest version of Syncrify up until
December 31, 2016. After that you won't be able to upgrade Syncrify server and/or client but will be able to use it
for as long as you like. Click here for details.
As far as support goes, you will only be able to post questions on our public forums