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Document ID: 2322
Subject: Customizing password reset page
Creation date: 4/12/13 3:43 PM
Last modified on: 12/11/18 11:48 AM

Brand the Syncrify Password Reset Email

Syncrify ISP allows administrators to customize the password reset email

When users forget their login passwords for Syncrify, they can be retrieved using the 'Forgot Password' link on the Syncrify web front. Often, it is important to brand this email, and from whom it is received. Please follow the steps below to customize the email to fit your needs.

Step 1: Change the Sender of the email

  • Login to the Syncrify admin console
  • In the 'Quick Links' menu, click 'ISP Configuration'
  • Choose 'Syncrify Server Branding'
  • View the 'Browser Title' field
  • This field specifies not only the browser window's title but also the email sender

Step 2: Customize the email body

  • In the file system of the Syncrify server, navigate to the 'config' directory under the installation directory
  • Locate the PasswordReset.txt file and open it in a text editor
  • Edit the contents of this message as you see fit
NOTE: There are variables in the email body encased in hashtags i.e. #variableName# that can be used to display specific information about the sender.

User comments

Posted by Barbara Hinkston on 9/3/17 2:52 PM

I am trying to get a new password can you please help me find one

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