Document information

Document ID: 8883
Subject: Troubleshooting a Syncrify Backup Job that Appears Stuck
Creation date: 2/25/22 12:36 PM
Last modified on: 2/28/22 1:09 PM

Troubleshooting a Syncrify Backup Job that Appears Stuck

If your Syncrify Backup job appears to be stuck, follow the below flowchart for appropriate troubleshooting steps.


There are a few segments of the flowchart that require working knowledge of Syncrify operations to understand.

Network errors in the log are typically reported as "Connection Reset" or "Connection Refused". If you see errors with either of these messages, it is most likely a network related error.

To enable debugging, contact support for the appropriate debug logs to enable.

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