|Subject:||Troubleshooting Email Related Problems in Syncrify|
|Creation date:||1/4/22 4:21 AM|
|Last modified on:||1/4/22 5:04 AM|
Syncrify server needs to send emails on several events, such as:
This knowledge base article will help you troubleshoot problems related to emails in Syncrify and is divided into two categories:
Before troubleshooting email problems, keep the following point in mind:
$INSTALL_DIR\logsfolder. Click here for details.
SyncrifyClientGUI.log. Click here for details on how to view log files. Refer to the end of the file to confirm an email message was sent to Syncrify Server. Note down the time this email was sent.
Syncrify.logon Syncrify Server and go down to the time when email was sent from the client. If you don't see any errors, email was sent successfully.
INSTALL_DIR\logs\OutboundEmails.logto confirm if email was sent. A log entry in this file confirm the SMTP server accepted the message.