Knowledge Base

Document information

Document ID:5299
Subject:Troubleshooting restarting problems with Syncrify
Creation date:5/22/19 8:41 AM
Last modified on:5/22/19 8:47 AM


Troubleshooting Restart Issues


In order to patch Syncrify to a newer build, you must restart Syncrify from the web interface. Use the following tips to troubleshoot Syncrify if you're running into problems restarting Syncrify from the web interface.

Prerequisites

  • AppLauncher.jar must exists in $INSTALL_DIR\patches folder.
Tip 1
Ensure you're using JRE 1.8. Visit https://web.synametrics.com/Update-JRE.htm for instructions to check your JRE version and how to download and applying the patch. Newer versions of Syncrify (and other products) require JRE 1.8 and you may run into problems when using an older JRE.

Try restarting Syncrify from the web interface after upgrading JRE. If that does not work, use Tip# 2 below.

Tip 2
Try to patch manually using the following steps:
  • Ensure Syncrify is not running
  • Open a Command Prompt (DOS Windows) in elevated mode. Use SSH/Terminal window on Linux
  • Change directory to the installation folder ($INSTALL_DIR) using the following command:
    cd \Xeams - Windows
    cd /opt/Xeams - Linux/Unix/Mac
  • Type the following command
    jre\bin\java -cp patches/AppLauncher.jar com.synametrics.sradef.util.ApplicationStarter - Windows
    jre/bin/java -cp patches/AppLauncher.jar com.synametrics.sradef.util.ApplicationStarter - Linux/Unix/Mac
  • The above command should patch as well as restart Syncrify. If patching fails and you see errors, send that to our support department via email for further investigation.




Add a comment to this document

Do you have a helpful tip related to this document that you'd like to share with other users? Please add it below. Your name and tip will appear at the end of the document text.
Your name:
Your email:
Hide my email address
Verification code:
Enter the verification code you see above more submitting your tip
Tip:Please limit tips to 1000 characters

Navigation

Social Media

Powered by 10MinutesWeb.com