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Document information

Document ID:1905
Subject:Syncrify server keeps asking for registration
Creation date:11/23/11 7:04 PM
Last modified on:5/15/14 10:14 AM


Syncrify server keeps asking for registration

This is a common problem on machines that cannot access Internet. When you install Syncrify server, it needs to connect to our website to fetch a serial number. It cannot connect to our website if the machine is not allowed to go out on the Internet. As a result, it will keep asking the administrator to register Syncrify. Click here for a screenshot of the registration window.

There are two possible solutions to this problem.
  1. Allow the machine to go on the Internet temporarily. Once registration is complete, you can take it off.
  2. Locate AppConfig.xml file in $INSTALL_DIR\config folder and send it via email to support@synametrics.com along with the following information:
    • Your name
    • Your company name
    • Phone number
    We will make necessary changes to the file and send it back to you.
Once registration is successfully completed, you won't get this error message again.


User comments

Posted by goran bartolic on 4/18/12 4:51 AM

Server registration is incomplete. Please connect as 'admin' to Syncrify server's web interface and register server this error we get when we try to backup from client machine, but we have 12 licensec and user 11 licenses so there is no problem, we try to bavkup other clients and they work OK

Posted by Nathan on 3/26/12 6:30 AM

I was getting the error asking me to register Syncrify before it would let me back up a new laptop. Turns out the actual error was we only had 4 licenses and when I unregistered the old laoptop the new one backed up OK


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