Troubleshoot problems

Document information

Document ID:5230
Subject:You get a 404 error related to GWT in SynaMan
Creation date:7/29/18 11:06 AM
Last modified on:7/29/18 11:06 AM


You get a 404 error related to GWT

You get the following error after upgrading to v4.1 of SynaMan.



Why is this happening

SynaMan runs on top of Java. You run into this error if the version of Java is very old. To see the version of java, type http://yourHostName/app?operation=sinfo and refer to the java.runtime.version. A value less than 1.8 is considered old.

How to fix

You run into this error if your SynaMan is using a very old version of Java JRE. To fix, we recommend you update the installer using the following instructions.
  • Stop SynaMan's service
  • Using Windows File Manager, go to the folder where SynaMan is installed. On Windows, it should C:\SynaMan and /opt/SynaMan on Linux.
  • Make a backup of the following folders
    • branding
    • config
    • FileComments
  • Uninstall SynaMan
  • Download the latest version of SynaMan from here and reinstall it
  • Stop the service
  • Restore the folders you backed up earlier
  • Restart the service




Add a comment to this document

Do you have a helpful tip related to this document that you'd like to share with other users? Please add it below. Your name and tip will appear at the end of the document text.
Your name:
Your email:
Hide my email address
Verification code:
Enter the verification code you see above more submitting your tip
Tip:Please limit tips to 1000 characters

Navigation

Social Media

Powered by 10MinutesWeb.com