Licensing & Purchasing

SyncriTab is sold as a monthly or yearly subscription for the number of people who run queries. This page explains how licenses are counted, what happens when a trial or subscription ends, and how an administrator buys, renews, or adds licenses.

How licenses are counted

You need one license for each user account with the Developer role. Administrator and DB Manager accounts are free, as long as they don't also have the Developer role.

• An account with the Developer role counts once, however many other roles it has.
• Licenses belong to accounts, not to people or computers. A developer can sign in from any browser.
• Your license should cover every developer account. When you add developers, add licenses too; see Adding licenses. To free a license, delete the account or remove its Developer role on the User Management page.

For example, a team with 2 administrators, 3 DB Managers, and 10 developers needs 10 licenses. See Roles and licensing.

The trial

A new installation runs as a 30-day trial, using the serial number you received during Initial Setup. During the trial:

• Every feature works, and you can create as many developer accounts as you like.
• The 30 days are counted from the day SyncriTab was first installed on the server. Entering another trial serial number doesn't restart them.

Buy a subscription before the trial ends so your developers aren't interrupted. See Buying a subscription.

Checking your license

Administrators can see the license on the About page: click About in the side menu.

Administrators can click the auto-renewal link beside Subscription expiration to enable or disable automatic renewal. The link is green when enabled and gray when disabled.

The button under the details depends on your license:

All three open the same purchase steps, described below.

When a trial or subscription ends

When the trial is over, or a subscription ends without being renewed, or the serial number isn't valid:

• A red banner at the top of every administrator page says Your SyncriTab license has expired or is invalid. with a Renew Subscription link.
• Other users see a banner asking them to contact their administrator.
• Everyone can still sign in, and administrators and DB Managers can still use their pages.
• Developers can't run queries, browse table data, export, or run scheduled tasks. They also can't view the SQL code of objects in the catalog, generate SQL, open ER diagrams, or use Database Search, Schema Diff, or Reverse Engineering. They see Your SyncriTab license has expired or is invalid. Please contact your administrator to renew the license before running queries.
• Developers can still sign in, browse the list of objects in the catalog, and open, edit, and save their scripts.

Nothing is deleted. Once you renew, developers can run queries again straight away. The banner goes away the next time each user signs in.

Buying a subscription

Only administrators can buy. The SyncriTab server must be able to reach the internet, because it gets the price from Synametrics and sends the order there. Have a credit card ready.

1. On the About page, click Upgrade, Add User, or Renew Subscription. You can also click Renew Subscription in the license banner.
2. Step 1, Choose your subscription. Enter the Number of Developer users: the total number of developer licenses you want, not just the extra ones. It starts with the number of developer accounts you have now. Choose Monthly or Yearly; yearly gives you 2 months free. Choose whether to renew automatically, then click Next. Getting the price takes a few seconds.
3. Step 2, Payment information. Check the Order summary: the number of users, the plan, the New expiration date, and the Total due today. Then fill in your contact information, billing address, and credit card. The receipt is sent to the Billing Email. If you have a promo code, enter it. Click Next.
4. Step 3, Review and confirm. Check the order, the address, and the card, which shows only its last four digits. Click Proceed to pay.

When the payment goes through, SyncriTab saves the new serial number and license count and returns to the About page, which shows Paid subscription and the new expiration date. The change takes effect at once; you don't need to restart.

If the card is declined, step 3 shows the reason and nothing is charged. Correct the details with Back, or try another card.

Adding licenses

When you add developers to a paid subscription, buy the extra licenses with Add User on the About page. In step 1, enter the new total, for example 12 if you have 10 licenses and are adding 2. Step 2 shows what you'll pay today for your current subscription.

If you enter fewer users than you have developer accounts, step 1 warns you that your license should cover every Developer user. Remove the Developer role from accounts that no longer need it first, or enter a larger number.

Renewing

Near the end of the subscription, the About page shows Renew Subscription. Renewing extends the subscription by another month or year from its current end date, so renewing early doesn't lose any days.

Entering a serial number

If you bought SyncriTab another way, for example by invoice, or Synametrics support sent you a new serial number, enter it on the About page:

1. Click the pencil next to Serial number. The Modify Serial Number dialog opens with your current values.
2. Enter the Company Name, Serial Number, and User Count exactly as Synametrics sent them. The company name must match letter for letter, including spaces and punctuation.
3. Click Save Changes.

SyncriTab checks the three values together before saving them. If they match, the page says The serial number was saved. The new license is in effect. If they don't, the dialog stays open with the reason, and your current license keeps working.

If something goes wrong