Syncrify » FAQ

Unexpected renewal date

Problem

When support contract is renewed, the renewal date does not match with the original expiration date. Consider the following example:

Original Support Expiration Date: January 15, 2012
Today's Date: January 07, 2012
New Support Expiration Date: January 07, 2013


Why is the new support date January 07 and not January 15?

Explanation

Calculating support renewal cost in Syncrify involves some complicated math. To keep matters simple, we always renew the contract for 365 days and give you credit for days that are not used in terms of discounts. Therefore, even though it appears your contract should have expired 8 days later, you did not pay for these 8 days.

Example

  • Assume you purchased a Pack of 100 licenses for $1,960 on January 15, 2015.
  • 40% of $1,960 is $784.
  • If you renew your contract 8 days earlier, you will be paying around $766.82 and your next contract will expire 8 days earlier.

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