Troubleshooting problems with Bare-Metal backups
It is important to understand how Bare-Metal backup works in Syncrify, which will help you
troubleshoot common problems. The Bare-Metal feature in Syncrify is built on top of existing
provided by the Windows operating system.
Bare-Metal backup in Syncrify occur in two phases:
Phase 1 - Windows Backup
In this phase Syncrify runs scripts to execute the wbadmin
program on Windows, which
creates a disk images of the source drive to a destination drive. For example C drive to F drive. The
actual scripts are located in $DATA_FOLDER\BareMetalScripts folder.
Therefore, the size of the destination drive must be larger than the source.
Try opening BareMetal_C2F.cmd file in Notepad or any other editor to see what it does.
Phase 2 - Syncrify
Once Phase 1 finishes successfully, Syncrify starts copying the files to a remote computer.
Most errors when using Bare-Metal plugin occur in Phase 1. Therefore, consider the following steps when troubleshooting
- Refer to $DATA_FOLDER\logs\BareMetalBackup.txt file for errors. Output
generated by the wbadmin command is stored in this file.
- Try running the $DATA_FOLDER\BareMetalScripts\BareMetal_C2F.cmd file manually.
You will have to do this from an elevated Command Prompt.